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Various Job Opportunities at Tanzania Women Initiatives for Development Organization (TAWIDO) – Several Posts

Job Opportunities at Tanzania Women Initiatives for Development Organization (TAWIDO) - Several Various Posts
TAWIDO

BACKGROUND:
TAWIDO is a Non-Governmental Organization led and established by women in 2011 with the aim of promoting health, gender equality, and human rights among the women and vulnerable girls in the community. 

It was registered in 2013 and obtained its compliance certificate of registration No. 00NGO/R/0169 under NGO Act of 2002 to operate in Tanzania mainland. TAWIDO works to ensure development, care and protection of women and vulnerable adolescent girls by raising awareness about their rights and opportunities for development. 

Among other things, TAWIDO runs the helpline Call Center that through the Bulk SMS, Interactive Voice Response, SMS Chart Platform and toll-free services brings the aspect of awareness, counselling, referral and linkage of clients to services from the broad network of service providers in all regions of Tanzania. 

TAWIDO has a solid experience in implementing global HIV programs, offering services among People Living with HIV/AIDS(PLHIVs) communities ranging from HIV prevention to ART initiation as well as fighting stigma and discrimination.

Vision: 
An inclusive society respecting the rights of women in Tanzania.
Mission: A Non Governmental Organization exists to advocate for the rights and emancipation of Tanzania women to access social, economic and political available opportunities.


Introduction

TAWIDO is currently implementing EpiC project in Kinondoni Municipal which is funded by USAID through FHI360 with the aim of addressing critical gaps and bottlenecks in the response to HIV among vulnerable community.
To facilitate smooth implementation of this project, TAWIDO wishes to recruit qualified, experienced, motivated and dynamic individuals in the following positions available;

Call center (Hotline) Manager (1 Post)
Work Station
: Kinondoni – Dar es salaam
Reporting to: Program Manager
Duration: 7 Months (Renewable) Full time
Salary: (Negotiable)
Job Summary
The Call center Manager will be responsible for leading participatory development, implementation, monitoring, evaluation and learning of the planned interventions in line with the call center EpiC project objectives. The call center manager will coordinate hotline counselors and processes to ensure that TAWIDO/USAID EpiC project is delivered on time and produce the best desired results within scope and allocated resources envelope

Main Responsibilities;
Project Planning;

  • Review the Call Centre project proposal, budget, targets, key performance indicators and ensure that the planning is realistic (Measurable, Reportable & Verifiable), both in terms of budget and implementation. Developed detailed work plans and budget in coordination with the respective partners as required.
  • Assist call center counselors and partners to develop their plans in line with the required project objectives and deliverables.
  • Review the project plan weekly, monthly and annually to ensure that they are realistic, both in terms of budget and overall project plan.

Project Implementation;

  • Work with the concerned staff and partners to ensure effective implementation of the project.
  • To identify and address/ give aid and follow ups and ensure GBV cases reported are solved and closed.
  • To identify measures and take quick response action whenever violence crisis reported at a hotspot.
  • To facilitate promotion and distribution of toll free number to targeted community clients.
  • Regularly review & track the project progress against milestones and take corrective action where required, raising issues with the concerned personnel as needed timely and professionally.
  • To compile data, prepare narrative reports on weekly, monthly, quarterly and annually basis as required.
  • Compile data and Prepare Power Point Presentation to be presented whether inside or outside the organization.

Staff Management

  • Guide and lead the hotline team to achieve specific goals, objectives, and Key Performance Indicators (KPI’s) of the project.
  • Supervise, coach, and provide mentorship to the counselors.
  • Assist in the recruitment of hotline counselors (as and when required) Manage the performance of the hotline counselors.
  • Develop plans for capacity-building of the project team to enable the team to be more self-standing in the future.
  • Support effective communications and joint working within the team and with other teams across the organization.


Knowledge and Experience:

  • Bachelor degree in a relevant field (Psychology and counselling, Health, Community development, Sociology etc.).
  • At least three (3) years’ experience in a position related to issues of Psychology and Counselling.
  • Ability to work independently and lead diverse multi-disciplinary team, stakeholder management skills.
  • Excellent planning, organizational and time management skills, able to work well under pressure both proactively and prioritize a challenging workload.
  • Good communication skills: able to communicate complex concepts concisely to non-technical managers both in writing and verbally and to provide professional advice with confidence and tact. Motivating and developing teams, including performance management and appraisals.
  • Collaborative approach to partnership working in a cross-cultural context; a team player, with strong problem-solving ability.
  • Leadership skills


Qualifications and other requirements specific to the role;

  • Bachelor degree in a relevant field (Psychology and counselling, Health, Community development, Sociology etc.).
  • Knowledge of health and development programs in Tanzania including familiarity with the national guidelines, standards and protocols.
  • Experience in working with LGA, NGOs, CBOs and health facilities to implement public health projects, especially those working with vulnerable populations.
  • Ability to manage tight deadlines and deliver high volumes of work with minimal supervision.
  • Well developed computer skills.


Hotline Counselors (7 Posts)
Work station: Kinondoni –DSM
Reporting to:
 Hotline Manager
Duration: 7 months (Renewable) full time
Salary: Negotiable
Job Summary

The counsellor should provide an assurance of strict confidentiality and rehearse, over time, the solutions to critical problems such as who to tell, what needs to be said, discussion around safer sex practices and adherence to drug therapies. Clear information about medical and counselling follow up should be given.


Counselors do not advise their clients, but seek to help them to understand themselves better and find their own ways to cope or to resolve problems. Referral, Linkage and liaison with other agencies are a feature of the work.

MAIN DUTIES AND RESPONSIBILITIES

  • Counselors are responsible for receiving calls, providing counseling and guidance support to clients who calls.
  • Shall be responsible to provide Social Behavior Change communication to clients who call and inform them of the services that are provided by TAWIDO.
  • Shall be responsible for linkage and referrals of clients that may call to the hotline demanding for related services from TAWIDO, project Implementation partners, social welfares and other related institutions in Dar es Salaam or from other regions.
  • Shall help clients understand their diagnosis, manage their treatment plan, and cope with the social and emotional effects of living with a chronic illness.
  • Shall also work with other medical professionals to coordinate care between different specialists. This might include helping doctors determine when it’s appropriate to start Antiretroviral Therapy or coordinating with mental health professionals to provide counseling services to patients.Shall educate clients about the availability of community resources, such as support groups and social services.


Qualifications and other requirements specific to the role;

  • At least a bachelor degree in relevant field (Psychology and counselling, Health, Community development, Sociology etc.).
  • At least two (2) years experience in Psychology and Couselling activities.
  • Knowledge of health and development programs in Tanzania including familiarity with the national guidelines, standards and protocols.
  • Experience in working with LGA, NGOs, CBOs and health facilities to implement public health projects, especially those working with vulnerable populations.
  • A knowledge of Computer basic applications.


Data Officer (1 post)
Work Station:
 Kinondoni – Dar es salaam
Reporting to: Monitoring & Evaluation Officer
Duration: 7 Months(Renewable) full time
Salary: (Negotiable)
Job Summary
Data Officer is responsible for implementation of monitoring and evaluation activities in the call center.
She/he will work with EpiC staff in the office, implementing partners and government counterparts at district and regional level to ensure that hotline data activities are appropriate and meet USAID and FHI360/EpiC requirements.

Main Duties and Responsibilities

  • Work with local community-based implementing partners,community clients, health service providers and government counterparts to provide support and guidance on project M&E activities, especially data collection, management and analysis for use in decision-making and course correction.
  • Enter all hotline data on a program database on daily,Weekly and monthly bases.
  • Conduct data quality verifications and data triangulation using official tools.
  • Prepare daily, weekly, monthly and quarterly data reports reflecting perfomances in the hotline operations and share with Monitoring and Evaluation personnel.
  • Assist on designing data reporting tools to suit project needs.
  • Track project perfomances against targets.



Qualifications and other requirements specific to the role;

  • Bachelor’ degree in Information Technology, Health Information, Social Work or other related degree with at least two (2) years of relevant experience working in similar
  • Knowledge of health and development programs in Tanzania including familiarity with the national guidelines, standards and
  • Experience in working with LGA, NGOs, CBOs and health facilities to implement public health projects, especially those working with vulnerable
  • Ability to manage tight deadlines and deliver high volumes of work with minimal
  • Well-developed computer skills with high degree of proficiency in statistical


How to Apply:
All applications are to be lodged through email: info@tawido.org
All candidates are required to mention the ‘ Position Title’ on the subject line of the e-mail.
All applicants MUST attach cover letter and their updated Curriculum Vitae as a single document with certified copies of academic certificates as supporting documents to their applications.
All applications should be submitted not later than 23:59 HRS on February 23rd’2023.

© AjiraMpyaZone • 2022-23

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