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Head of IT Digital Channels at NBC

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

The Head of IT Digital Channels is a key leadership role responsible for overseeing the strategic planning, development, implementation, and maintenance of digital channels within the Information Technology & Innovation department. This position plays a critical role in driving digital transformation initiatives, ensuring a seamless and innovative digital experience for both internal and external stakeholders.


Job Description

Digital Strategy and Planning:

  • Develop and execute a comprehensive digital channels strategy aligned with the overall business objectives.
  • Collaborate with executive leadership to understand business needs and translate them into digital solutions.
  • Stay abreast of industry trends and emerging technologies to inform the digital strategy.

Team Leadership and Development:

  • Lead and inspire multidisciplinary teams, fostering a culture of innovation and collaboration.
  • Cross-Functional Collaboration: Work closely with marketing, IT, compliance, and other departments to align digital initiatives with broader business objectives.

Integration and Connectivity:

  • Collaborate with other IT leaders to ensure seamless integration of digital channels with other enterprise systems and applications.
  • Identify opportunities for optimizing and automating processes through effective digital integration.

Security and Compliance:

  • Implement and maintain robust cybersecurity measures to safeguard digital channels and sensitive information.
  • Ensure compliance with relevant data protection regulations and industry standards.

User Experience and Customer Satisfaction:

  • Monitor and analyze user feedback and performance metrics to identify areas for improvement in digital channels.
  • Implement strategies to enhance user experience and overall customer satisfaction.

Vendor Management:

  • Evaluate and select third-party vendors and partners for digital solutions.
  • Manage vendor relationships and contracts to ensure service quality and value for money.

Qualifications and Experience 

  • Bachelor’s degree in computer information systems, or a related field.
  • A postgraduate in information systems or business administration is of added advantage.
  • At least 8 years of prior relevant experience in IT Digital Channels Operation and driving digital transformation agenda.
  • In-depth knowledge of digital technologies, web development, mobile applications, and emerging trends.
  • Strong understanding of technology trends and IT operations, with experience in project management methodologies.
  • Excellent communication and interpersonal skills, with the ability to engage and influence senior leadership and stakeholders.
  • Familiarity with regulatory compliance and cybersecurity best practices.
  • The Head of IT Digital Channels plays a crucial role in shaping the organization’s digital presence and driving technological innovation. The position requires a strategic thinker with a strong technical background, leadership skills, and a passion for delivering exceptional digital experiences.


NBC Bank is in an equal opportunity employer committed to creating an inclusive work environment and ensuring gender balance within our workforce. We strongly encourage applications from female candidates and individuals living with disabilities for this position. NBC Bank does not levy any charges related to the application and recruitment process.


Agile ways of working (Meets all of the requirements), Bachelor’s Degree – Physical, Mathematical, Computer and Life Sciences, Commercial mindset – Junior (Meets all of the requirements), Creative and innovative thinking (Meets all of the requirements), Experience in a similar environment at senior management level, IT Development & Configuration (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Reasoning (Meets all of the requirements)


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