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New Job Opportunities at Call Power

New Opportunities at Call Power


 

New Opportunities at Call Power

Job Title: Bilingual Call Center Agent

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Bilingual Call Center Agent fluent in Spanish. As a key member of our customer support team, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional service in both English and Spanish.

Responsibilities:

1. Customer Support:

  • Handle incoming calls from customers in a professional and courteous manner.
  • Assist customers in both English and Spanish with product information, order inquiries, and issue resolution.
  • Ensure customer satisfaction through effective communication and problem-solving.

2. Language Proficiency:

  • Utilize strong Spanish language skills to assist Spanish-speaking customers effectively.
  • Communicate fluently in both written and verbal forms in both English and Spanish.

3. Issue Resolution:

  • Identify and resolve customer issues, escalating complex problems to the appropriate department when necessary.
  • Document and track customer interactions and solutions.

4. Product Knowledge:

  • Stay informed about product features, specifications, and updates to provide accurate information to customers.

5. Team Collaboration:

  • Collaborate with team members to share knowledge and improve overall customer support processes.
  • Participate in training sessions to enhance language and customer service skills.

Qualifications:

  • Fluency in both English and Spanish is required.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

 

Education:

  • High school diploma or equivalent.

Working Conditions:

  • This position operates in a call center environment.
  • Flexible schedules may be required, including Night shifts and weekends.

Benefits:

  • Competitive salary.
  • Health insurance.
  • Opportunities for career advancement.
  • NSSF
  • Transport Allowance.
  • Monthly Bonuses

If you are a dynamic individual with excellent communication skills and are passionate about providing top-notch customer service, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter detailing your relevant experience to MARTINCY93@GMAIL.COM
Deadline 26th.12.2023

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